Política de envío

Last updated: July 26, 2026

Thank you for shopping with AURACRYSTAL. This Shipping Policy explains our shipping destinations, shipping charges, order-processing times, estimated delivery times, tracking, customs duties, and procedures for delayed, damaged, or undeliverable packages.

SHIPPING DESTINATIONS

We currently ship to the United States, Canada, and other eligible countries and regions.

Available shipping destinations will be displayed at checkout. If your country or region is unavailable during checkout, we are currently unable to deliver to that destination.

SHIPPING RATES

United States and Canada

A flat shipping fee of USD $8 applies to all orders delivered to the United States or Canada.

Other Countries and Regions

A flat shipping fee of USD $10 applies to all orders delivered to other eligible countries and regions.

The applicable shipping charge will be displayed at checkout before payment is completed.

ORDER PROCESSING

In-stock orders are generally processed within 1–3 business days after payment has been successfully received.

Business days do not include weekends or public holidays. Orders placed during weekends, holidays, promotional periods, or periods of unusually high demand may require additional processing time.

If an item is temporarily unavailable or additional information is required, we will contact you using the email address provided with your order.

CUSTOM AND BESPOKE ORDERS

Custom and bespoke products require additional production time because they are individually shaped, finished, and prepared according to the customer’s selected material, size, or design.

The estimated production and shipping schedule for a custom order will be confirmed separately during the consultation process. Custom production time is not included in the standard order-processing estimate stated above.

ESTIMATED DELIVERY TIME

The estimated delivery time for all available destinations is:

7–20 business days after the order has been processed and shipped.

Delivery times are estimates and are not guaranteed. Actual delivery may be affected by customs clearance, carrier delays, weather conditions, public holidays, local delivery conditions, incorrect address information, or other circumstances beyond our reasonable control.

Order-processing time and custom-production time are separate from the estimated delivery time.

SHIPPING ORIGIN

Orders may be dispatched from our fulfillment location in China.

The shipping carrier may vary depending on the destination, package size, product weight, and available shipping services.

ORDER TRACKING

When tracking is available, you will receive a shipping confirmation email containing your tracking number or tracking link after your order has been dispatched.

Tracking information may require several business days to update after the package has been handed over to the carrier.

CUSTOMS DUTIES AND IMPORT TAXES

International orders may be subject to customs duties, import taxes, brokerage fees, handling fees, or other charges imposed by the destination country, customs authority, or shipping carrier.

Unless these charges are specifically collected during checkout, the recipient is responsible for paying all applicable customs duties, import taxes, and related fees.

AURACRYSTAL does not control these charges and cannot predict their exact amount. We recommend contacting your local customs authority for more information before placing an order.

Customs clearance may also cause additional delivery delays. Customers in the United States, Canada, and other destinations are responsible for any duties, taxes, or fees that may apply under current import regulations.

DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate shipping address, recipient name, postal code, email address, and telephone number.

Please contact us as soon as possible if you need to correct your shipping information. We will attempt to update the address before dispatch, but changes cannot be guaranteed after an order has entered processing or has been shipped.

AURACRYSTAL is not responsible for delivery failures, returned packages, additional costs, or delays caused by incomplete, incorrect, or outdated information provided by the customer.

UNDELIVERABLE, REFUSED, OR RETURNED PACKAGES

A package may be returned to us because of an incorrect address, unsuccessful delivery attempts, customs issues, failure to collect the package, refusal of delivery, or failure to pay applicable duties or taxes.

If a package is returned to us, we will contact the customer to discuss the available options. Additional shipping charges may apply if the customer requests reshipment.

Original shipping charges, customs charges, return-to-sender fees, and other related expenses may be deducted from any eligible refund when the return was caused by an incorrect address, refusal of delivery, failure to collect the package, or unpaid import charges.

DELAYED OR LOST PACKAGES

If your tracking information has not been updated for an extended period or your package appears to be delayed, please contact us at shma8787@outlook.com.

We will assist you in contacting the carrier and investigating the shipment. Carrier investigations may require additional time. A replacement or refund cannot be issued until the relevant tracking and shipping information has been reviewed.

If a package is marked as delivered but cannot be located, please first check with household members, neighbors, your building reception, and the local delivery carrier.

DAMAGED PACKAGES OR INCORRECT ITEMS

Please inspect your order promptly after delivery.

If your item arrives damaged, defective, or incorrect, contact us as soon as possible at shma8787@outlook.com and include:

• Your order number
• A description of the issue
• Clear photographs or video of the product
• Photographs of the outer packaging and shipping label

Please retain the product and all original packaging while we review the issue. We will evaluate the information and provide an appropriate resolution in accordance with our Return and Refund Policy.

SEPARATE SHIPMENTS

Orders containing multiple products may be shipped in separate packages depending on product availability, package size, or fulfillment location.

In this situation, you may receive multiple tracking numbers. You will not be charged additional shipping fees solely because an order is divided into separate shipments.

DISCREET PACKAGING

Orders are prepared using discreet outer packaging. The exterior of the package will not contain unnecessary promotional or sensitive product information.

However, international shipments must include any customs declarations, shipping labels, or legally required product descriptions requested by customs authorities or shipping carriers.

ORDER CHANGES AND CANCELLATIONS

If you need to change or cancel an order, please contact us as soon as possible. We cannot guarantee changes or cancellations after an order has entered processing, production, or shipment.

Custom and bespoke orders may not be changed or cancelled after production has started, except where required by applicable law.

If you have questions about shipping or need assistance with an order, please contact us:

Trade name: AURACRYSTAL
Email: shma8787@outlook.com
WhatsApp: +86 188 2399 5211
Website: https://auracrystal.shopping